Once dispatched, the delivery was astonishingly quick - the courier took just 23 minutes of the window to deliver our packages. Unfortunately, the map software Amazon uses isn't great, but it was serviceable enough to determine Ross's rough location. Excitingly, we also learned that we could track his progress through the app, which was a nice touch. When our 12pm delivery window eventually rolled around, we were informed that our courier - Ross - was on his way. Luckily, our order had already been processed by that time, but we have heard various reports of other users being affected and having orders being outright cancelled. In the process of checking out, a few error messages bumped me back to the basket section, and then told us our basket had been emptied. Instead, we had to choose from a list of two-hour delivery periods, the closest of which was between 12pm and 2pm, two hours away. Once our order was bumped up over the minimum, we proceeded to the checkout, where I discovered the one-hour delivery, much touted by the service, was not available in my postcode. ![]() It does the basics well and essential non-perishable grocery items are there, as are basic electronics.īut the catch comes when you start looking for more unusual items, many of which are provided through Amazon's network of third-party resellers and thus are currently unavailable. This is where we run into another problem Prime Now's selection is small at the moment. These weren't misplaced purchases (the beef jerky in particular was amazing), but they weren't what we were originally after. In the end, we had to hunt for items to bump up the total, which resulted in the purchase of beef jerky, 72 Weetabixes and a USB hub. We were not expecting to be able to order a telly - the deliveries are made by bike courier, after all - but putting a minimum spend on a service that's ostensibly just for ordering the odd bits and pieces seems counterintuitive. ![]() Amazon Prime Now: orderingĪmazon's restrictions for Prime Now are rather specific, limiting items to 'everyday essentials' like bread, and iPhone chargers, but the orders have to be over 20 in order to qualify for the service. ![]() With IT Pro'swork address served by the scheme, we put on our investigative hat and prepared to order as much random tat as possible. The Amazon Prime Now experience: a buyer's perspectiveĪs an impulse shopper, the prospect of Prime Now delivering our hasty purchases before we've had time to regret them is a very exciting prospect.
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